Introduction to Industry

Help Desk Technician

Don’t wait for it to happen. Own your future. Build a career that fits you, tuition-free. 

Struggling to break into the tech industry without the right skills? Our Help Desk Technician Course is designed to bridge that gap, meeting you right where you are. With step-by-step guidance and hands-on experience, you’ll gain the fundamental knowledge to break into IT, no tech experience required. You’ll build confidence, earn your first certification, and walk away ready for roles like IT Support, Help Desk Technician, or Desktop Support—opening doors to future paths in tech, cybersecurity, or data. 

Step into IT. 
Get certified for the CompTIA Tech+ credential today. 

Course Description

This in-person course prepares job seekers for entry-level employment in the tech industry. You will be introduced to core computer functions, managing and maintaining devices, and understanding system and software applications. The course combines hands-on training with online instruction, ensuring a comprehensive learning experience. 

This Help Desk Technician course is an industry fundamental for your career in Information Technology. Career paths include: 

  • Software Engineer 
  • DevOps Engineer 
  • Cloud Engineer 
  • Security Engineer 
  • Data Analyst, Engineer, or Scientist 
  • Machine Learning Engineer 
  • and more 

What We’ll Cover

  • Career and Skills Assessment
    Assess your current skills and develop a personalized career plan. 
  • IT Concepts and Terminology
    Familiarize yourself with fundamental IT terms and systems. 
  • System Hardware and Software
    Learn about hardware components, system configurations, and operating systems. 
  • Network and Internet Connectivity
    Understand how to set up, configure, and secure network connections. 
  • Cybersecurity Best Practices
    Learn how to protect devices and systems from security threats. 
  • Computer Troubleshooting and Problem-Solving
    Gain essential skills in troubleshooting IT issues and maintaining computer systems. 
  • Job Search Support
    Develop job search strategies, including resume writing, interview skills, and navigating job platforms like Indeed. 

Benefits of the Program

  • Industry Certification
    In addition to earning a course completion certificate, successful students will receive a scholarship to pursue the CompTIA Tech+ certification. 
  • Hands-On Learning
    Engage in practical, in-person lab sessions to apply the concepts learned in real-world scenarios. 
  • Career Support
    Access Goodwill’s Employment and Financial Coaching, as well as ongoing job placement services and networking opportunities. 

Details & Schedule

  • Start Date: January 20th, 2026
  • Length: 10 weeks 
  • Schedule: Monday – Thursday, 9:00 AM – 12:00 PM 
  • Location: Goodwill’s Milgard Work Opportunity Center, Tacoma 
  • Cost: Free – No tuition, no hidden fees 

Eligibility Requirements

  • Must be 18 years or older 
  • Ability to attend all classes in person 
  • Intermediate computer skills necessary 

Partner

Funded by a Partnership with the City of Tacoma