IT Fundamentals – Helpdesk Technician

This is the first day of a 7-week IT Fundamentals hybrid course that prepares job seekers for entry-level employment in the tech industry as help desk technicians or IT technicians with a career plan. Students will be introduced to core computer functions, how to manage and maintain a laptop and a desktop, and introduced to the concepts around system and software applications. All classes meet virtually online on Mondays & Wednesdays and in-person on Tuesdays & Thursdays from 9am – 12pm. Apply to Enroll Today by completing a course scholarship application or contacting the Goodwill Career Hub by phone (253) 573-6508 or email.

• System hardware

• Input and output ports & peripherals

• Data storage and sharing

• Setting up and configuring a PC

• Understanding operating systems

• Managing files

• Configuring network and internet connectivity

• Local & Online security threats and best solutions

• Computer maintenance and management

• Computer troubleshooting and problem solving

• Job search & Emotional Intelligence in the Workplace