Financial Opportunity Center


Every individual has a unique situation and the ability to build financial stability and self-sufficiency. Our Financial Opportunity Center offers the tools to help you achieve your financial goals. Improving credit, paying off student loans, working to own a home and planning for retirement are some of the many topics covered in our no-cost training for our community.

Personal Finances - NEW!

Are your personal finances where you’d like them to be? If you’re experiencing mounting credit card debt, school loans, bad credit or even job loss, Goodwill’s Personal Finances program can help you gain the skills to obtain financial freedom and build a more stable future.

This class is currently available online only though our Goodwill Connect Digital Work Opportunity Center
To register:


“FOC register” to



the prompts to register and begin taking each course


to the full instructions are at the bottom of the program page

What You'll Learn

Goal Setting

is an important part of success, whether you are aspiring to reach objectives at school, at work, or in your personal life.

Creating a Budget or Spending Plan

is a valuable planning tool that helps you keep track of how you spend your money.

Increase Your Credit IQ

Find out about credit cards, interest rates and the benefits of good credit and tips on negotiating with creditors. Find out how to obtain, read and increase your credit score.

Learn Your Debt to Income Ratio

and how you can overcome it. Find out about credit consolidation and bankruptcy options that may or may not be for you.

Banking Basics

Learn about the different types of bank accounts, bank transactions, ATMs and how to overcome past banking problems.

Invest in Yourself

Learn about savings, retirement accounts, investing options and how to avoid investment scams!

Comparative Shopping Tips

sales tax expertise, and how to be a savvy online shopper! What to look for when buying a car, finding a home to rent or buy.

Key to Change

Service temporarily closed

A free course in money management designed to build personal financial stability and independence.

Key to Change is a 10-hour financial literacy course designed to give you the skills you need to make sound financial decisions for yourself and your family.
Topics include:

  • Banking basics
  • Budgeting
  • Debt management
  • Investing

Service temporarily closed

What You'll Learn

Banking Basics

Learn about the different types of bank accounts, bank transactions, ATMs and how to overcome past banking problems. Also, how to organize your finances and protect yourself from identity theft.

Goal Setting

Identifying your goals is the first step to financial planning and making your dreams a reality. Discover why you spend money the way you do.

Create a Spending Plan

Identify your expense-to-income ratio, create your spending plan, and answer the question: What’s in it for me?

Your Credit Report

Get a free copy of your credit report, understand how your credit score is calculated and who sees it. Learn strategies to improve your score.

Insurance Planning

Everything you need to know about insurance “language,” getting the best deal, and factors that affect rates.

Investing in Yourself

Learn about savings, retirement accounts and investing 101.

Credit & Borrowing Money

Find out about credit cards, interest rates and the benefits of good credit and tips on negotiating with creditors. Learn more about home ownership and how to avoid predatory lending.

Host your own financial education classes

Opportunities available for groups (8+ people), for more information call (253) 573-6709 or email.


FIRST Monday – Thursday of EACH MONTH

Morning Sessions: 10:00am – 12:30pm

Evening Sessions: 5:00pm – 7:30pm

Sessions are interchangeable but attendance of 1 session on all 4 days is required for course certificate.

Are you a Tacoma Public Utilities customer?

You may qualify for bill pay assistance by attending Goodwill’s Key to Change program.

Pre-registration is required to participate.



Volunteer Income Tax Assistance program

Prepare your 2019 taxes for free through Goodwill’s VITA program – Sponsored by Key Bank 

The VITA program at Goodwill offers free tax filing assistance through staff and trained volunteers.  We will assist you with completing any necessary forms and file your completed taxes electronically in our Resource Room.  To be eligible, a taxpayer’s income must be under $56,000.

Service temporarily closed for in-person visits.

Volunteers are able to answer your tax questions by emailing

Schedule After February 1st

Thursdays | 3:30pm – 6:30pm

February 6 – April 11

Saturdays | 9:00am – 1:00pm

February 6 – April 11

After February 1st | 2 Service Options

Same Day Tax Prep and File

  • Appointments are available February 6 – April 11
  • Thursdays 3:30 – 6:30 pm and Saturdays 9:00 am – 1:00 pm
  • Location –  Goodwill’s Milgard Work Opportunity Center – 714 S. 27th St., Tacoma
  • You can also use Goodwill’s Resource Room computers to self-prepare your own tax return at no cost (income restrictions apply) using

Drop-Off Service

  • Optional drop-off service available; you complete an intake & interview and then return at a later date to pick up your finished tax return! – No appointment needed.
  • Call (253) 573-6750 or email to make an appointment
  • Drop-off service is available for those needing prior tax years completed (2017, 2018) or those needing their 2019 taxes prepared and are unable to make an appointment during center hours.